Make sure your systems play well together

Make sure your systems play well together

In the last twenty years, the medical industry made a major adjustment that improved patient care: they’re sharing information. While not eliminated, test duplication for patients has been slashed. Rarely now do doctors order repetitious tests or scans, wasting the...
Getting Goldilocks zone of customer support

Getting Goldilocks zone of customer support

“Underpromise and overperform.” That’s a mantra in business that can virtually assure positive customer experience. In just three words, it summarizes an ideal to impress your client, provide an efficient process, and (likely) get a recurring customer–which...
Using mobile tech to enhance your project communications

Using mobile tech to enhance your project communications

Mobile devices are everywhere. More than 81% of Americans own a “smart device,” either a smartphone or a tablet (or in many cases, both). They are used to keep shopping lists, make dinner reservations and watch movies. They cross over from work to entertainment to...