Make sure your systems play well together

Make sure your systems play well together

In the last twenty years, the medical industry made a major adjustment that improved patient care: they’re sharing information. While not eliminated, test duplication for patients has been slashed. Rarely now do doctors order repetitious tests or scans, wasting the...
The solution may already be in your grasp

The solution may already be in your grasp

Imagine believing your car could only drive forward. There is no reverse gear in your car, you believe. You could only drive to the destination that you saw in your front windshield. That would drastically change the way you used your car, wouldn’t it? It would change...
Getting Goldilocks zone of customer support

Getting Goldilocks zone of customer support

“Underpromise and overperform.” That’s a mantra in business that can virtually assure positive customer experience. In just three words, it summarizes an ideal to impress your client, provide an efficient process, and (likely) get a recurring customer–which...