The digital divide results when a tech tool is available in the office but not readily available in the field. Or perhaps the training on that tech is inadequate. The tools might be unnecessarily complicated, or maybe they just weren’t created with the field in mind. Without a culture of innovation, employees are much less motivated to make tech work for their team or among teams. As frustrating as their current situation might be, fear of the unknown and the fear of making mistakes may be worse.
In breakout sessions during the event, there was discussion about “laggers” in MEP software implementation and the roadblocks that can exist during implementation of new software. One breakout room talked about what implementation “success” looks like. And there remains the nagging question, is it possible to go completely paperless?
A company’s culture of innovation is not only key to successful tech implementations, it’s an important step in bridging the digital divide.